The Philippines is recognized as one of the top countries with a thriving call center industry. With that said, you can expect that the Filipino talents are well-versed in voice call transactions, as well as outbound sales support. In fact, a lot of top global companies can attest to the fact that outsourcing to the Philippines for their telemarketing needs provide so many benefits, with the Filipinos’ communication style and capabilities being top-notch, among the top reasons why.

Engaging in a sales conversation is no easy feat, but in the right telemarker hands, you have the chance of promoting your specific products and services better! Cold calls from telemarketers could also contribute to expanding your clientele.

Outsourcing to the Philippines for your business’ telemarketing needs is a good decision that can give you huge benefits. The talents are already skilled in chatting and building rapport with the customers, and you only need to prepare a few things on your list such as a script or detailed FAQs, among others.

Let’s break things down. What is telemarketing? 

As we’ve mentioned before, telemarketers are individuals who combine various sales, communication and marketing skills, to engage with customers and build relationships within an organization. Some of their duties include: 

• Answer calls from prospective customers
• Provide information about the company’s products or services, and present thir benefits
• Record the customer’s personal information accurately in the system to expand the company’s database
• Build relationships with the clientele, carefully and indirectly representing your business
• Cold calling individuals from the directory to sell and promote your company’s products or services 
• Deal with customer complaints and settle disputes, if any 
• Be a sales representative and facilitate sales strategies 
• Get direct feedback from the customers 

If you plan to outsource to the Philippines for telemarketers, you just need to make sure your offshore operations remain compliant.

What are the skills of a good Telemarketer? 

It pays to be on the lookout for good and potentially skilled telemarketers. Some of the skills that make a good one include: 

• Fluent English skills. Since telemarketers are required to communicate with your company’s customers on a daily basis, then solid English communication skills are required
• Strong aptitude for sales, and with good persuasiveness. This will be very useful for cold calls. 
• Calm under pressure. Stressful situations are inevitable, and good telemarketers would know how to effectively handle one. 
• Active listening. To effectively engage and connect with a customer, active listening will come in really handy. Not to mention, this is one of the most basic customer service skills that a good talent should possess.
• Product Knowledge. Talking to customers about your products or services won’t make sense if the telemarketer is clueless about it. To be a good telemarketer means having a good background about your product line, and even other aspects of the business.

• Similar to other sales teams, the telemarketers report to a team leader. They are also highly motivated by a commission-based incentive system.
• You don’t need to look for a telemarketer with expertise in your industry. Their skills are not specific to one industry alone, and are actually transferrable. They can quickly adapt to the business’ processes, as long as they have the skills of a good telemarketer, as enumerated above, and are exposed to a good training program. 
• We can hire good telemarketers in 5 weeks’ time (approximate). 
• Getting good telemarketers with specialization is one field is doable, but expect them to demand a higher salary. 
• There are many talents with exposure and experience in several medium (outbound voice, inbound chat, and email), but would require longer hiring time.
• Outsourcing to the Philippines will save your business a lot of money (up to 70%).
• Our team works like a well-oiled machine, similar to in-house recruitment teams from global companies would. We take time screening, interviewing, and putting qualified candidates to the test to gauge their skills before matching them with your company.

When it comes to reliable Telemarketers, you can’t go wrong with the decision to outsource to the Philippines! 

Scale up your business even further and focus on other things that matter! You can leave the job of communicating with potential customers to your telemarketers who are highly skilled in promoting your products and services. 

We know that this task is an important part of your sales and marketing strategy. Luckily, we have a huge dedicated pool you can leverage for your needs. 

Some of the benefits you can get from outsourcing to the Philippines include:

• Reduced operation costs by up to 70%. You can recruit as many telemarketers as you want and just set up a streamlined process so updates and other important details for elevation are delivered fast and accurately to your onshore team
• Access to highly qualified telemarketers who are also skilled in handling customer complaints and disputes
• Option to hire telemarketers on a part-time, full-time, or freelance basis
• Fewer worries about the training, security, and other overheads because we’ll take care of that for you
• English-proficient talents who can pick up training in a flash

Partner with us! 

We work with clients from various industries. If you need reliable telemarketers, you can count on us to match the best candidates according to your requirements. We can cater to, but not limited to below industries 

• Automotive
• Energy
• Education
• Entertainment
• Food
• Healthcare
• Multimedia
• Retail & e-Commerce
• Insurance

and more…

All that’s left for you to do is talk to us. 

Don’t sleep on the best telemarketers that can propel your business to the top! Leave us a message for us to match you with the best candidates. 

Creating minutes for a meeting is challenging enough as it is. Imagine if you are in a major conference, company meeting, or a deposition, and have to take note of all the discussions in real time. Do you think you you’ll be able to type as fast as your mind can process all that you hear? Unless you are an experienced stenographer, chances are, no.

This is why there are audio and visual recording devices that you can use so you won’t have to miss out on all the important information. However, it is good to note that recording is one thing; Putting everything into text so that it’s more digestable and easier to review is another.

Transcription specialists exist for that very matter. They save you the job of listening to the recording device for hours, and just come back to you with a formatted copy of the transcription. That way, everything’s organized, and you’d have time to spend on other core tasks.

Philippines has certainly become a “one-stop-shop” for outsourcing work, and is also one of the thriving hubs for transcription specialists. If you are looking to improve your sales and online presence, then you need to consider outsourcing transcription specialists here!

What kinds of transcription service are available?

Let’s start from the very basic. The first one is called…

This word-for-word transcription of a recording or a live event is best handled by specialists who are accurate with their task. This is because every word, noise, or even laughter should be time-coded. The goal is to have a formatted copy that is very thorough. Many consider this the second, if not the most difficult and time-consuming transcription.

This transcription is used for:

• Movies
• Commercials

If you need someone to give you a transcription that is not word-per-word, then this might be the option you are looking for. Transcription specialists are only tasked to removed the clutter such as background noise, and focus on the most important parts of the recording. They have more freedom given that they can omit specific parts.

This transcription is used for:

• Classes
• Speeches
• Seminars

There are some recordings that need require more than just listening skills. Intelligent transcription is when transcribers should be knowledgeable about a certain topic in order for them to accurately jot down the recording down to the very last word. They don’t need to capture every single word in the audio or video file, but they are expected to provide a document that still “makes sense.”

Basically, they need to be familiar with the jargon surrounding the topic to result in an intelligent transcription.

This transcription is used for:

• Legal proceedings
• Medical

It takes highly trained transcription specialists for you to end up with good materials. In fact, a lot of companies are outsourcing this service because it takes up too much of their time.

Qualities of a Good Transcription Specialist

Good listening skills 

This job requires an individual who has good communication skills, particularly, listening! He or she is expected to listen for hours or even for a whole day just to finish one transcription. Accurate information regarding the previous engagement/meeting is then expected.

Typing skills

A transcription specialist will spend majority of the time typing all the details so he or she can provide formatted copy to the client once done. According to estimates, the average typing speed for a professional typist transcribing audio is between 50-80 words per minute (wpm). 

High attention to detail

Imagine getting all the facts wrong because you misheard what someone said during the meeting. Well, with a good transcription specialist, you won’t have to worry about that! He or she maintaines a high attention to detail, ensuring that you don’t miss out on anything.

This is especially important if you are having them work on sensitive files that need to be as accurate as possible.

Document formatting

After the transcription specialist is done transcribing all information, the work doesn’t end there. He or she is tasked to complete word processing and document formatting, because that is what the client expects from them. 

Expertise in a certain topic (for specific industries)

This one is applicable to fields with a lot of jargon. Why? Let’s put it this way. You want to hire a transcription specalist who knows law if you want him to help you out in a court hearing. 

A good transcription specialist know his or her expertise, and uses that to effectively and efficiently provide the best output for the client. 

You are a few clicks away from the best transcription specialists!

Outsourcing to the Philippines for transcription will help you scale up your business. This is because you can direct your time and attention to more urgent matters, and be freed up from clerical tasks. No more spending long hours trying to understand the word buried in the meeting’s noise, or getting lost in a medical book for trying to learn the jargon. You can leave the transcription service to us! 

We know that this task requires time and energy, and we want you not to get side-tracked and just focus on the business!

We can provide reliable, smart, and highly-functional candidates that can help you in your transcribing needs. 

Some of the benefits you can get from outsourcing to the Philippines include:

• Reduced operation costs by up to 70%. You can recruit as many copywriters as you want, depending on your requirement. We can ensure a streamlined process so updates are delivered fast and accurately to your onshore team.
• Transcription specialists who have keen attention to details
• Trained specialists who can work on their own 
• Option to hire specialists on a part-time, full-time, or freelance basis.

You don’t have to worry about training, security, and other overheads because we’ll take care of that for you! All that’s left for you to do is talk to us. 

What do you think? Are you ready to take your company to the next level? Leave us a message! 

There is no doubt that copywriters are essential to any business. They don’t just prove to be useful in conveying your brand’s presence to customers, but also help you implement a good content strategy, and increase web authority. Ultimately, they can give return on investment through engagement and customer loyalty.

Back then, copywriters were found exclusively in marketing, advertising, and public relations agencies. However, the shift in the digital landscape also encouraged companies to invest in good copywriters.

Philippines, as a top outsourcing location, also quickly became known for copywriting as it became part of many BPO companies’ services.

If you are looking to improve your sales and online presence, then you need to consider outsourcing copywriters to the Philippines!

Why is there a need for copywriters?

Did you know that Google favors websites that are considered experts in their field? You must constantly aim for a high domain authority because this gives Google the impression that you are trustworthy, which in turn puts you at the top of or appear higher in SERPs.

Copywriters are highly important for your business because of the following reasons:

They can engage your audience

Any company would have at least mastered a technique or two in getting their customers’ attention, but to keep the interest and prompt them to engage with you is another thing!

With copywriters who know not just how to write for search engines, but really give something valuable to customers, your business is in good hands. They can bring prospects to your site, have them read digestible and relatable content, and encourage them to contact you to shop or inquire.

They bring another perspective

If you are too close to your business, it is inevitable to inflate what you are all about and what you are offering. In fact, you might even be biased, or may appear too technical given that you have the expertise in your field.

The best way to be relatable to your market is to have a copywriter who can also bring in an unbiased customer perspective.

They can utilize good SEO measures

A copywriter with a good understanding of SEO can make or break your company’s content strategy. By utilizing good measures, then you get a higher chance of getting found by more customers.

For sure, your company wants to flourish online and be the leader in that field. You can do so with the help or a copywriter who knows how to rank for keywords while maintaining your brand voice.

They can help you with your sales

While this can’t be done in an instant, you cannot deny the influence and impact of good content to business success. A copywriter will be on top of creating meaningful content for your business. With this comes good promotion of your product or service, engagement with customers, and ultimately brand loyalty.

Once you successfully increase your online presence, then you can wait for the conversion rates to be better too!

Qualities of a Good Copywriter

The Philippines has lots of individuals who speak and write with high English proficiency.

You won’t face any troubles asking copywriters to write about your product or service because they can do it with ease. Still, you want to be on the lookout for the best candidates. Before you outsource copywriters to the Philippines, check the list below so you have an idea about their normal attributes:

• Good command of the English language (verbal/written)
• Creativity (useful for content strategies)
• Experience using CMS or Content Management Systems
• Keen attention to detail, especially for grammar, sentence construction, and syntax
• Ability to research well about a particular topic, including relevant info on emerging trends and techniques

The level of expertise of copywriters in the Philippines varies:

• Junior copywriters – with 1-2 years of relevant work experience.
• Intermediate copywriters – with 2-3 years of relevant work experience
• Senior copywriters – 3+ years of relevant work experience.

Copywriters don’t normally use a lot of tools compared to other employees, but they are expected to be proficient in Microsoft Word and Google Docs.

They should also be quick with revisions, and should know how to use project management tools for reviews with clients. This includes Trello and Asana, among many others.

The search for the best copywriters is over!

Outsourcing to the Philippines for copywriting will help you scale up your business. You can direct your time and attention to more urgent matters, and be freed up from writing content.

This task requires time and energy, and your day is already packed trying to manage everything in the company. Leave the task of crafting good content, generating leads, and driving sales to a good copywriter!

We can ensure that our candidates will be more than qualified for your business writing needs.

Some of the benefits you can get from outsourcing to the Philippines include:

• Reduced operation costs by up to 70%. You can recruit as many copywriters as you want, depending on your requirement. We can ensure a streamlined process so updates are delivered fast and accurately to your onshore team.
• Digitally literate professionals
• Keen attention to details
• Option to hire copywriters on a part-time, full-time, or freelance basis.

You don’t have to worry about training, security, and other overheads because we’ll take care of that for you!

Are you ready to take your company to the next level? Let’s talk business so we can take care of the copywriting job for you!