Every company collects large quantities of data as it helps inform trends and guide important business decisions. However, not everything collected can immediately be classified as actionable insights. Companies still need to clean the “dirty data” just so there are no corrupt or inaccurate, as well as redundant records.

This is where data cleansing comes in really handy! The process refers to the identification of and amending of data so that it only contains reliable data. Some people look at this as “housekeeping” for your records. By using clean data, you can execute better marketing strategies, and get better ROI for your company!

Data cleansing services are now being done digitally, which gives businesses flexibility without sacrificing efficiency and quality of work. If your company is offshore ready, and you want to outsource to the Philippines, then we are all for eliminating the irregularities in your dirty data! We can help you get the most actionable insights at a fraction of the cost by putting together a super team.

Data is like your other business assets that need to be taken care of! 

We already gave you the basic description of data cleansing, but it also helps to have a closer look so you have an idea of what it really covers! 

Data Cleansing is the process of detecting, correcting or amending inaccurate or duplicated records from a dataset. This ensures that your records are free of any human error or corruption that could have been caused by incorrect initial capture/extraction, migration between systems, or even inconsistent data processing. The rigorous cleansing often involves an examination of data by using rules or certain algorithms. Once done, you are left with the most accurate information that could serve as your single source of truth.

If we are talking about data quality management, we can say that this is the most important of all! 

Our data cleansing services aim to eliminate any sort of confusion or disillusion arising from dirty data. This will help your business perform 101% in activities, and not waste time looking at inaccurate information.

What are examples of dirty data that can we get rid of?

Outdated data
The thing is, some data reports are only good for analysis and for use in business decisions for a certain amount of time. While it holds promise at the start, it can quickly become substantially outdated. Our data cleansing services will make sure you don’t absentmindedly refer to old data for current situations!

Duplicate data
Duplicate data is a common “error” due to data exchanges or manual entry. By the name itself, it means you have multiple entries of the same thing. Since this will cause inflated storage and an inefficient workflow, it’s best to get rid of it right away!

Inconsistent and incomplete data
A small discrepancy in your data formatting can give you big headaches! This is why inconsistent data or out-of-sync data should be eliminated to avoid problems. In addition, incomplete data should always be checked up on to ensure you can proceed with a reliable data processing and analysis strategy and arrive at the best business decision.

How does data cleansing work? 

We’re so glad you asked! 

It all starts with the collection of raw or unclean data. By sending us your data in various formats, then we can take a look at it and see what needs to be fixed. Is it incomplete data? Perhaps duplicate data? Maybe it’s a combination! By investigating the anomalies, then we’d know the direction of the work. 

Next, we proceed with Data Segmentation where we divide incorrect data from the correct one! We can check for gaps and make amendments. 

What comes after that? Well, after that it’s time for the most important part of the step, which is the actual data cleansing and enrichment! Our team of experts shall perform the necessary steps to give your database its much-needed cleanup. 

Our work doesn’t stop there. Our team will also validate the clean data and give it a standardized format for consistency. As part of the company’s hygiene activities, the use of structured data is easier for analysis and integration. Lastly, quality checks will be put in order to ensure data accuracy and authenticity! 

Building a super data cleansing team! 

There are various roles related to data cleansing that are well-suited to outsourcing. Depending on your company’s needs, you may choose to seek the assistance of the following: 

• Data Cleansing Specialist 
• Data Cleansing Analyst
• Data Migration Project Manager
• Data Quality Manager

Benefits of Data Cleansing 

Keeping up with the market dynamics is easier said than done. To be more hardworking with your strategies, you need to work on actionable insights from reliable data. If you continuously perform data cleansing for your business, you will reap the following benefits: 

• Utilization of resources and skilled workers 
• Pursue quality leads through accurate marketing data 
• Efficient business processes 

We can provide you with a reliable data cleansing team to make sure your clean data is utilized for the best business decisions! 

Outsourcing to the Philippines for a Data Cleansing team will give you the confidence to work on marketing strategies more accurately. We aim to help you scale your business, and you are only one click away from getting the support you need. 

Here are some of the benefits you can get from outsourcing to the Philippines: 

• Reduced operation costs by up to 70%. Did you know that by outsourcing to the Philippines for your company’s data cleansing needs, then you would be getting the same efficiency and quality, similar to when you build an actual team in your office? Who would say no to savings and quality? 
• A trained and solid team who are experts in data cleanup and enrichment. 
• Gain the advantage to stay ahead of competitors who struggle with their in-house data management teams

What are you waiting for? All it takes is a simple email or message to get started. 

When it comes to construction projects, companies must have a quantity surveyor not just to make sure that everything fits within the budget, but also that the project is running efficiently, and as it should. There are huge implications when there’s no one around to back the project head and his or her financial interests. Just imagine starting something without taking into account how to optimize time and cost. Now that is a recipe for disaster!

Simply put, quantity surveyors handle estimation, planning, and control of the costs. You can’t just afford to start a project without one! Given that they are working on projects that are naturally huge in scale, they are also keen on completing feasibility studies, cost-benefit analysis, resource allocation, value engineering, and more. This is beneficial for them to provide concrete decisions and action points. At the end of the day, their job gives developers the confidence to plan future developments with cost certainty.

If you are a construction or engineering company looking to reduce costs without compromising the quality and expertise required of a quantity surveyor, then you’re in the right place!

Our team provides outsourcing solutions and can provide you with the quantity surveyor fitting your needs. We offer a simple solution that won’t burn a hole in your pockets. If anything, this will only make things more efficient.

What is a Quantity Surveyor (QS)? 

As simple as the Quantity Surveyor’s job of calculating the cost of the materials and work needed for future building work sounds, it’s actually not that simple! One should not forget that this is a highly specialized skill and only the most qualified and experienced QS in cost planning should be engaged to provide such a service. After all, they play a vital role in construction projects, and the lack of one can have a huge implication for a company.

A Quantity Surveyor is normally on top of the following tasks: 

• Providing a plan that details the efficient use of resources including manpower, money, and materials, as well as project cost advice that is not promoted by any design preferences 
• Setting realistic and workable project budgets at the concept stage
• Conducting cost-benefit analysis and eliminating cost risk 
• Providing ongoing cost management (construction projects usually require the continual review process of a Quantity Surveyor and are not a ‘drop in, drop out’ thing) 
• Advising on procurement strategies 
• Providing advice on contractual claims and disputes
• Checking implications of health and safety regulations
• Providing post-occupancy advice, as well as facilities management services and life cycle costing advice

What if I don’t get a Quantity Surveyor? 

Most businesses already understand the importance of a Quantity Surveyor. Since they eliminate the cost risk, then their confidence in profit levels will be maintained. This, in turn, affects the industry’s growth because they would only proceed with the project once they get that certainty of the cost outcome. 

Back when the industry hasn’t fully understood the implications of not having a Quantity Surveyor, some of the project problems/ experiences include: 

• Bid proposals turned out to be above the expectations of the owner, causing the project/s to be put on hold 
• Cost overruns 
• Quality defects when the projects are completed 
• Project abandonment and collapse 

You will also get sound advice during the project design phase of your project!

Quantity Surveyors are all about looking at the building as numbers and correlating them to ensure the end result is a successful completion for the project head. They normally dissect vital information for the management to review, as well as inputs for designers, financial, analysts, and other investors. 

What are the qualifications of a good Quantity Surveyor? 

This highly technical skill requires one to have a degree in quantity surveying, civil engineering, economics, urban and land studies, construction, or project management. 

In addition, some of the staple skills include:

• Numerical and data analysis skills
• Problem-solving skills (creative or innovative approach)
• Ability to prepare comprehensive reports and present them in a simple way to a diverse team 
• IT skills and the ability to learn sophisticated design and costing IT packages
• Attention to detail 
• Resilience 
• Project management skills and ability to work well with a team  
• Knowledge of the building and construction technology, processes, materials, business, and legal matters.
• Ability to provide accurate and comprehensive cost and material estimates

These days, many quantity surveying tasks can also be completed digitally, as long as the Quantity Surveyor is well-briefed about it. If your business is offshore-ready, then we’d love to help you out by outsourcing quantity surveyors to the Philippines! 

It is a simple solution to make sure your construction projects do not lack the valued guidance of a QS, while also being cost-effective. 

We can provide you with the best Quantity Surveyors to make sure you eliminate the risk for your projects! 

Outsourcing to the Philippines for Quantity Surveyors will give you the confidence to plan future developments with cost certainty. We aim to help you scale your business, and you are only one click away from getting the support you need. 

We can provide reliable, smart, skilled, and professional Quantity Surveyors that will get the job done! 

Here are some of the benefits you can get from outsourcing to the Philippines: 

• Reduced operation costs by up to 70%. By outsourcing to the Philippines for your company’s quantity surveying needs, you can save big without compromising on quality! 
•  A Quantity Surveyor is vital to any construction project. They offer expert and sound advice as well as cost implications at the onset, ensuring you have what you have is a successful project.
• Trained and highly qualified Quantity Surveyors who are experts in tender evaluation, contract procurement, cost planning and estimation, cost-benefit analysis, as well as dispute resolution 

Bigger savings, better service? We know you want to hop aboard this train! Let us help you get a highly skilled Quantity Surveyor to make sure your construction project is not at risk. 

All it takes is a simple email or message to get started. 

Quickly resolving customer issues, especially sensitive ones, is one of the makings of a good company that truly values its clients. While displaying FAQs in a website is a common practice, that won’t really appease those who need an urgent action right away. This is where live chat agents come in.

Live chat agents are responsible for keeping customers happy by engaging with them, answering their questions, and resolving their concerns. No matter the industry, any business would surely benefit form having a solid live chat team who can drive superior customer service results!

Lucky for you, outsourcing live chat agents to the Philippines is now quick and easy! Our team can easily find the best people for the job in a matter of time. Before we get to the specifics, here are some things you should know about live chat agents!

What are live chat agents? 

All strong businesses have now gone online. This means they are regularly maintaining and growing their social media or website presence, or aiming for conversions through ecommerce platforms. With the businesses’ growth in the digital world, they naturally relied on automated solutions for efficiency. However, nothing can really replace the human element in customer service, even if you have a foolproof robot who can give step-by-step responses. Thus, the need for live chat agents. 

From a business environment that once relied solely on automated responses or FAQs, it has now evolved to eventually include live chat agents to act as support for their customers. A live chat agent is a well-suited professional who makes sure grievances that require human intervention are attended to quickly. They can complete support tasks online on the spot, or escalate pressing matters to other teams while the customer is on hold. 

What are the characteristics of good live chat agents?

They are effective communicators

The live chat agents are already used to communicating with various customers, even the most agitated ones. More often than not, they have a script they follow for dealing with certain issues. However, this is more of a guide as they would still take time to give a carefully crafted response that will solve the customer’s problems. 

The live chat agents normally follow different response times, and it varies per industry.

They are multi-taskers

It is safe to say that live chat agents are also multi-taskers. They would need to look into the concern the customer has provided them, coordinate with another team, and give the most up to date status, while updating the system. The job would sometimes also be tougher if the issue is a more technical one, and they have to quickly read up a bit before getting back to the customer. 

They know how to help you while showing empathy

The last thing you want is to engage with a live chat agent who doesn’t seem to give a rat’s ass about your problem. This is why businesses also screen for agents that show empathy because this also makes or breaks customer service. 

It’s extremely important for these agents to put themselves in the customer’s shoes so they can better understand where they are coming from, and earn their trust. The reason why they are there is to lend a human approach to every interaction. If there’s no empathy, and if they don’t make the customers feel valued enough, then it’s as good as just relying on automated solutions. 

They never end the chat without getting feedback

Feedback is crucial to every business. This is why live chat agents have made it a practice to always get the customers’ feedback after the discussion. This allows them to explain how the business is performing from a customers’ point of view, and also raise ideas on how they can improve. 

They are subject matter experts

It would be hard for a live chat agent if he or she doesn’t have an idea about the company, its policies, the current situations, as well as its product, services, and promos. If they are left grasping for answers, then it would be counterproductive! 

Good live chat agents know how to provide quick and accurate details when chatting live. Sometimes, they don’t need to look up answers to certain questions, because they are already well-versed with the topic, and have studied the company well. 

You are a few clicks away from the best live chat agents! 

Outsourcing to the Philippines for live chat agents will help you scale up your business. This is because you can direct your time and attention to more pressing matters. We know that this task requires time and energy, and we want you not to get side-tracked and just focus on the business!

We can provide reliable, smart, and highly-functional candidates that can help you improve your business’ customer service side. 

Here are some of the benefits you can get from outsourcing to the Philippines: 

• Reduced operation costs by up to 70%. You can recruit as many live chat agents as you want, depending on your requirement. We can ensure a streamlined process so updates are delivered fast and accurately to your onshore team.
• Customer-oriented individuals who can multitask well, have empathy, and are dedicated to provide solutions quickly and efficiently
• Trained and talented agents who are familiar with various live chat softwares
• Option to hire agents on a part-time, full-time, or freelance basis.
• You don’t have to worry about training, security, and other overheads because we’ll take care of that for you! 

Does this sound like what your company has in mind? Bigger savings, better service? If that’s the case, talk to us! We can help give you a strong team who is capable of delivering the best service possible. 

There is no doubt that the Philippines tops the list regarding offshoring business activities. With a respectable track record of providing the best talents – may it be copywriters, call center agents, data entry specialists, customer service representatives, telemarketers, and more – you will be a step closer to your goal of running your business more efficiently.

At the end of the day, it all boils down to the personalities of the Filipinos, and the culture they uphold whenever they work. A lot has been said about their warmth and hospitality that translates well in the customer service field. But that’s just the tip of the iceberg!

Today, we’ll share with you the overall Filipino culture and how it can help you achieve offshore success!

The give off warmth and hospitality.

Since this is the most obvious answer, then we’ll have this as our first topic! If you’ve ever become friends with a Filipino or got to know him or her on a personal level, you’d feel an undeniable warmth and hospitality! They will always make you feel welcome, and this goes for foreigners who are finding themselves immersed in the place too! Filipinos will go out of their way to extend help.

How this helps you: Connecting this to the workplace setting, this makes them natural talents for customer service-related jobs and can help you bring the best service to your clients!

Yes, they are friendly too!

Their friendliness goes hand in hand with their hospitality. They would usually be all smiles when meeting or engaging with people – old or new. You don’t have to be too shy when asking for help, and yes, even if that means simply inquiring about the right direction to your fave local cafe. In the workplace, Filipinos would also usually fill you in on the details and help you be at ease in the environment.

How this helps you: Imagine being a customer and getting on the phone with someone who sounds like he or she can’t be bothered with your problems. Well, that’s not the case for Filipinos! Not only are they professional, but they are friendly too. If needed, they will be with you every step of the way to find the best solution to your issues.

They are some of the most hardworking bunch you’ll know!

In general, Filipinos take pride in their hard work, because they see it as an accomplishment on its own. You will never have to settle for a work that is anything less than top-notch because they see to it that they can provide you with everything you need. Mediocrity is not a common word for them. They embrace their personal competitiveness and use that to give the best output possible.

How this helps you: They say that the best asset you can have is people. If you have a competitive and hardworking group that is dedicated to help you achieve your business goals, then it’s only a matter of time before you rise to the top! Leverage on Filipinos’ brilliance and you’ll definitely be rewarded!

They are respectful and would usually call people by their titles or nicknames.

While calling people by their titles is not the sole indicator for a person’s respect, it is a norm in the Philippines. In the professional or workplace setting, they will always refer to superiors (and sometimes their other work peers) as “Ma’am,” or “Sir.” It has become such a common practice that even when you tell them not to address you with such titles, they would probably slip on some occasions and still hear them say it.

Calling Filipinos by their preferred nicknames is also a way to establish a good relationship with them. Usually, it would just be the short version of their names like “Mike” for “Michael.” On some instances, you might find weird or completely distant nicknames!

How this helps you: It goes without saying that this will be useful when you need to hire workers that need to be more client-facing. Since being respectful is already innate to them, you will have little no to problems when they are dealing with your customers.

They value co-workers as a family.

The relationship formed in the workplace is sometimes too precious for words. It’s common to see groups going out to eat lunch together, going on team-building trips, and sometimes planning more hangouts, celebrations, and videoke nights. With this, you can expect that the bond is there due to the hours spent together.

How this helps you: While you may have your eyes on the performance-related aspects of your people, the team dynamics is worth noting and nurturing too. This can make or break your business because at the end of the day, you will need to rely on teamwork. If you have a team that runs like a well-oiled machine, then you are pretty much all set!

Do you think the Filipino culture is desirable and fitting for your business? 

Now that you understand why they are key to your offshore success, it also helps to know how they can work according to your local business hours. The majority of the workers are used to it, and if not, you can easily find someone who can fill in the shift you need. 

You can take advantage of the time difference so your business can scale without spending too much. How, you ask? Well, if you are in America, you can ask a Filipino team to be on top of your customer service requirements and facilitate calls outside of your business hours. This puts you in a good light with your customers because you get to offer 24/7 support, at the fraction of the cost of employing locally.

All that’s left for you to do is talk to us. 

Don’t sleep on the dream team that awaits you when you work with Filipinos! Leave us a message for us to match you with the best candidates. 

There are a couple of sophisticated computer networks that need to be in place in order to run things smoothly. This is why Information Technology or IT undoubtedly is considered the backbone of any company. It helps facilitate the effortless communication and connectivity within the different departments in the organization. It also helps with efficient business planning, and gives improved protection against security threats.

If you have your hands full with various business activities, then you can consider focusing on those and just get a good partner to handle the IT. From voice system, to cloud management, security, and other IT support, we will be able to provide what you need. Global companies have already discovered the amazing benefit from outsourcing this function to an offshore location. In this case, why not choose a country reverred for its IT professionals? The Philippines is the best place if you are looking for top-level IT support services without burning a hole in your pocket.

Why is Information Technology important? 

While you may already be familiar at how beneficial investing in a good IT support is, we can still dive into that. 

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Global companies may face limitations if not for the IT solutions that makes all forms of communication and collaboration possible. With employees coming from across the globe, this is a need more than a vanity.

IT not only brings clients to the business, but also keeps the employees together.

Get Reliable Technical Support Engineers in a Snap

Forget about all the software and hardware problems in your company because reliable Technical Support Engineers can help take care of it! They are experts in configuring operating systems, resolving network issues, and even working on more complex IT issues. 

Outsourcing IT support services to the Philippines puts you a step closer to your goal of running your business more efficiently. The country has a respected record in providing the best tech support talent for companies. To date, there are over 800,000 employees in the BPO industry who are involved in the customer service and technical support field, and close to 100,000 employees are purely handling IT processes.

Who is qualified for the role? 

Taking on IT support tasks can be pretty demanding, with professionals completing a degree in Computer Science, IT or Software Engineering before they are finally able to work on big projects. Additionally, certain certifications are looked upon – such as but not limited to Microsoft and Cisco.

The technical support engineers normally progress from entry level to subject matter experts. From a junior position, they undergo upskills trainings and become well-versed in various products and technologies to facilitiate even business-to-consumer (B2C) transactions. Finally, they will be promoted to a more senior role, covering a wider range of products or technologies.

When it comes to reliable Technical Support Engineers, you can’t go wrong with the decision to outsource to the Philippines! 

 Scale up your business even further and focus on other things that matter! We can come in and help you put together a high-functional team capable of performing robust and reliable IT solutions for the company. 

We have a pool of IT professionals with years of experience in voice and data solutions, and we can leverage on that to give you the best network and hardware innovation. 

Some of the benefits you can get from outsourcing to the Philippines include:

• Reduced operation costs by up to 70%. You can recruit as many technical support engineers as you want and just set up a streamlined process so updates and other important details for elevation are delivered fast and accurately to your onshore team.
• Option to hire on a part-time, full-time, or freelance basis
• Access to a highly qualified IT support team who are also skilled in both hardware and software issues 
• Savings on training, security, and other overheads because we’ll take care of that for you

Get a quote today!

You might be asking, “So how does this work?” The good thing is that you can easily send us a message to let us know your requirement, then we can pool together a team who can work on your IT-related problems and issues. 

• We are one of the rising providers trusted by companies who are looking to outsource to the Philippines. Here are some FAQs that you need to know about: 
• It takes roughly 2 months to hire technical support engineers or an IT support team in the Philippines.
• Technical support engineers can work under minimal supervision, with their experience level ranging from junior to senior.
• Compared to teams from different departments, the IT team may have average communication skills as they normally facilitate troubleshooting steps, and complete hardware and software solutions on a daily basis. Soft skills are preferred but not required for this role.