The Filipino Culture and How It Contributes to Offshore Success
There is no doubt that the Philippines tops the list regarding offshoring business activities. With a respectable track record of providing the best talents – may it be copywriters, call center agents, data entry specialists, customer service representatives, telemarketers, and more – you will be a step closer to your goal of running your business more efficiently.
At the end of the day, it all boils down to the personalities of the Filipinos, and the culture they uphold whenever they work. A lot has been said about their warmth and hospitality that translates well in the customer service field. But that’s just the tip of the iceberg!
Today, we’ll share with you the overall Filipino culture and how it can help you achieve offshore success!
What is the Filipino Culture like?
The give off warmth and hospitality.
Since this is the most obvious answer, then we’ll have this as our first topic! If you’ve ever become friends with a Filipino or got to know him or her on a personal level, you’d feel an undeniable warmth and hospitality! They will always make you feel welcome, and this goes for foreigners who are finding themselves immersed in the place too! Filipinos will go out of their way to extend help.
How this helps you: Connecting this to the workplace setting, this makes them natural talents for customer service-related jobs and can help you bring the best service to your clients!
Yes, they are friendly too!
Their friendliness goes hand in hand with their hospitality. They would usually be all smiles when meeting or engaging with people – old or new. You don’t have to be too shy when asking for help, and yes, even if that means simply inquiring about the right direction to your fave local cafe. In the workplace, Filipinos would also usually fill you in on the details and help you be at ease in the environment.
How this helps you: Imagine being a customer and getting on the phone with someone who sounds like he or she can’t be bothered with your problems. Well, that’s not the case for Filipinos! Not only are they professional, but they are friendly too. If needed, they will be with you every step of the way to find the best solution to your issues.
They are some of the most hardworking bunch you’ll know!
In general, Filipinos take pride in their hard work, because they see it as an accomplishment on its own. You will never have to settle for a work that is anything less than top-notch because they see to it that they can provide you with everything you need. Mediocrity is not a common word for them. They embrace their personal competitiveness and use that to give the best output possible.
How this helps you: They say that the best asset you can have is people. If you have a competitive and hardworking group that is dedicated to help you achieve your business goals, then it’s only a matter of time before you rise to the top! Leverage on Filipinos’ brilliance and you’ll definitely be rewarded!
They are respectful and would usually call people by their titles or nicknames.
While calling people by their titles is not the sole indicator for a person’s respect, it is a norm in the Philippines. In the professional or workplace setting, they will always refer to superiors (and sometimes their other work peers) as “Ma’am,” or “Sir.” It has become such a common practice that even when you tell them not to address you with such titles, they would probably slip on some occasions and still hear them say it.
Calling Filipinos by their preferred nicknames is also a way to establish a good relationship with them. Usually, it would just be the short version of their names like “Mike” for “Michael.” On some instances, you might find weird or completely distant nicknames!
How this helps you: It goes without saying that this will be useful when you need to hire workers that need to be more client-facing. Since being respectful is already innate to them, you will have little no to problems when they are dealing with your customers.
They value co-workers as a family.
The relationship formed in the workplace is sometimes too precious for words. It’s common to see groups going out to eat lunch together, going on team-building trips, and sometimes planning more hangouts, celebrations, and videoke nights. With this, you can expect that the bond is there due to the hours spent together.
How this helps you: While you may have your eyes on the performance-related aspects of your people, the team dynamics is worth noting and nurturing too. This can make or break your business because at the end of the day, you will need to rely on teamwork. If you have a team that runs like a well-oiled machine, then you are pretty much all set!
Do you think the Filipino culture is desirable and fitting for your business?
Now that you understand why they are key to your offshore success, it also helps to know how they can work according to your local business hours. The majority of the workers are used to it, and if not, you can easily find someone who can fill in the shift you need.
You can take advantage of the time difference so your business can scale without spending too much. How, you ask? Well, if you are in America, you can ask a Filipino team to be on top of your customer service requirements and facilitate calls outside of your business hours. This puts you in a good light with your customers because you get to offer 24/7 support, at the fraction of the cost of employing locally.
All that’s left for you to do is talk to us.
Don’t sleep on the dream team that awaits you when you work with Filipinos! Leave us a message for us to match you with the best candidates.
We’d love to hear about your project and get an awesome campaign started with you!